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Natural & authentic herbs use in each Islahi Wellness product that make us unique.

Our products have been successful in helping millions of people cope and get better, naturally. Islahi Wellness Products has been licensed and approved by Drug Licensing Authority, Directorate of Indian Systems of Medicine and Unanipathy the nodal department of the Government of India.

+91- 996 75 52 866

C7 Dawrika Puri Bldg.,
LBS Marg, Kurla West,
Mumbai 400070
India

Faqs

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FAQs Categories

Welcome, how can we help you?

We warrant that your information including the sensitive information submitted by you is protected both online and off-line. While you are making the payment, the page is secure, encrypted and protected with the best encryption software in the industry – SSL.

All our products are clinically tested for safety and efficacy and are completely free from side-effects when used in the dosage according to the instructions on the product pack.

The pharmaceutical range products are best taken in consultation with your family physician. Alternatively you can mail your health query. Avoid self- medication.

Islahi products are natural, safe and efficacious. Some of our products contain honey, bees wax, lanolin, milk and milk products that are of animal origin. But, these ingredients are obtained as by products without harming animals.

All other ingredients like proteins, glycerine and fatty alcohols used in our products are sourced from vegetables.

No.

You can get detailed information on all Islahi products and ingredients on our official website: http://www.islahidawakhana.com. Or http://www.islahiwellness.com You can also reach out to our customer care team at support@islahiwellness.com or islahidawakhana@live.com you can also call us at 9967552866

from Monday – Friday between 10:00AM – 4:00PM.

Islahi follows the principles of Good Manufacturing Practices (GMP) at our world-class manufacturing facility.

This enables us to produce herbal products with uniform levels of batch-to-batch consistency and ensures that the customer receives the same high quality product regardless of where it is purchased. We strive to meet customer health needs through well-researched, effective and safe remedies.

Islahi follows FDA (Food & Drug Adminstration) protocols for all herbal formulations, and conducts tests on pharmacognosy which is the identification of the botanical origin and purity of the herbs used in our products. We also perform tests using analytical chemistry to ensure the purity of the herbs we use in our products; we look at the viscosity and pH balance of herbs including the identification of active constituents and microbial content, in addition to the total viable count, and the presence of fungus, yeast and mold.

‘My Account’ provides you the following features: Manage/edit your personal data like address, phone numbers. Change your password Review your orders View Wishlist.
We offer you multiple payment methods. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use the below mentioned payment methods:
  • Debit Card / Net Banking / Cash Cards / Mobile Payment
  • MasterCard or Visa Credit Cards / Citibank Debit or ATM Card / Diners InternationalCard
  • Wire / Bank / Fund Transfer
  • Demand Draft
  • Cash on Delivery
Payments are processed through PayTM’s secure website.
Once the payment confirmation is received, your order will be registered on our system and we will begin to process it. You will receive an email containing the details of your order and a confirmation of the same. In this mail you will be provided with a unique Order ID (eg. 124433), a listing of the item(s) you have ordered and the expected date of dispatch. You will also be notified when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).
If you are not comfortable making an online payment, you can opt for the Cash on Delivery (CoD) payment method instead. With CoD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery (CoD) payment is ?4,500. It is strictly a cash-only payment method. Gift Vouchers / eGift Cards cannot be used for CoD orders. Foreign currency cannot be used to make a CoD payment. Only Indian Rupees accepted. Dispatch of CoD orders will be delayed because it takes a longer time to process CoD orders.
Your online transaction on with us is secure with the highest levels of transaction security currently available on the Internet by our trusted payment gateway partners using secure encryption technology to keep your transaction details confidential at all times. At islahiwellness.com we do not collect/store your sensitive financial information on our server. Users are redirected to secure BillDesk Payment Gateway to provide their Credit Card / Debit Card / Net Banking details for the transaction. The security is handled by a independent third party (BillDesk) who certify that the information is correctly encrypted and secure. A window will appear on your browser notifying you when you enter and leave the secure environment. The address in your browser will also change from an “http://” address to an “https://” address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Your security is our security. Upon processing a successful transaction, a confirmation email will be sent to the email address supplied with the details of your order. Please note we DO NOT collect/store credit card / debit card or any of your sensitive financial details on our server.

We realize the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The identity documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

All orders above ₹799 are eligible for Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery” to complete the order. You will receive a confirmation call to validate your purchase. Upon confirmation, orders will be processed and dispatched. Once it is shipped, you will be notified by e-mail. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment. Terms & Conditions The maximum order value for CoD is ₹4,500 The minimum order value for CoD is ₹799 Gift Vouchers / eGift Cards cannot be used for CoD orders Cash-only payment at the time of delivery.

Order Confirmed: Your order state, once the payment is confirmed.
Order Processed: Your order after confirmation state, would take 1 to 2 days for processing from our side.
Order Shipped: Your order has been shipped by us and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.

You can cancel your order before it reaches the “Order Shipped” state. To cancel, please contact us with the order number. Please read cancellation policy on term & condition section.

Estimated delivery time may take 2 to 6 working days. The delivery time estimates may vary slightly from State to State.
Days are calculated as working days, excluding Saturdays, Sundays & Holidays. Orders placed after Fridays 10:00 AM will be processed for shipment only on the following Mondays.

Estimated delivery time is dependent on the destination to which you want the order shipped to and our location (Mumbai).

It is possible that our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page.
In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

We do not deliver items internationally. You will be able to make your purchases on our site only if the delivery address is in India, for which you have to register your email ID in the non-India page for access, after which you could place orders with us.
All consignments are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider. You may track information through their respective site for details.
We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. Please read term and condition of refund policy.
You may use the below mentioned methods to contact Customer Care Email Us on support@islahiwellness.com Please allow upto 24 hours for a response and include your contact information so we may respond back to you.
  • Call Us 9967552866 (Available between 1000 hrs IST to 1600 hrs IST, Monday to Friday)
  • Postal Address Islahi Dawakhana Fancy Mahal, Mohd Ali Road, Mumbai-400003.